During this internship period, I had the opportunity to return a customer care call, which gave me hands on experience with patron communication and problem solving. I volunteered after a request was posted in our branch channel in Microsoft Teams, asking if anyone was available to assist with a call.
This week during my internship, I had the opportunity to actively participate in the weeding process by selecting Spanish language materials from the collection using the guidelines provided by the Collection Services Department. This was a valuable hands-on experience that allowed me to apply weeding criteria such as condition, relevance,
This week I attended a Library Assistant Forum meeting focused on customer service for the Sacramento Public Library system. These forums provide an opportunity for Library Assistants across the system to share experiences, discuss common challenges, and learn strategies that can help improve service to patrons. The meeting was facilitated
During this week of my internship at the Belle Cooledge Library, part of the Sacramento Public Library system, I learned more about how RFID technology is used in library circulation and materials handling. Books in the Sacramento Public Library system contain RFID (Radio Frequency Identification) tags, which allow items to
During my internship at the Belle Cooledge Library, part of the Sacramento Public Library system, I learned more about how branch tasks and responsibilities are assigned among staff. At SPL it is common for branch supervisors to assign specific tasks to Library Assistants. At my branch, these assignments rotate approximately
For my internship, I am working at the Belle Cooledge Library, which is part of the Sacramento Public Library system. The library system serves residents throughout the Sacramento area by providing access to books, digital resources, technology, and educational programs for the community. Public libraries play an important role in